DIGITAL AND CUSTOMER
Digital and Customer Team
Our Digital and Customer Team is where creativity meets innovation. This small yet passionate team is the driving force behind everything digital - from our engaging website to our impactful marketing campaigns. They are the ones who bring our products to life online, managing everything from the intricate details of product photography to the crafting of compelling campaigns that connect with our customers.
Each member brings their unique skills to the table to ensure every interaction with our customers is as special and memorable as our jewellery. Covering all channels our customers may discover or interact with us, from social media, emails, CRM through to trading our websites: this team uses data to drive customer engagement, influencing how our customers see and interact with our brands.
If you are passionate about digital commerce, marketing and understanding customer behaviour this is the team for you!
Customer Happiness Team
Our Customer Happiness Team is responsible for delivering real, heartfelt service. They're not just resolving issues; they're crafting experiences that turn one-time shoppers into lifelong customers. By developing a hands-on clienteling approach, they're pivotal in making personal connections that drive our business forward and keep our customers coming back.
The team's day-to-day is as practical as it is varied: they tackle everything from emails to overseeing order fulfilment and returns with a straightforward goal to make every customer feel special, heard and helped. They keep our digital presence accurate and our customer feedback loop active. Every web order, refund, or query is handled with care: it’s all about making a real difference, one happy customer at a time.
If making customers happy makes you happy, we'd love to meet you!
